Avast Business Premium Remote Control (1 Concurrent Session)

Descripción

Remote Control allows you access and manage your network through the Business Hub. With this service, you can remotely configure settings or monitor and diagnose issues on end devices, providing support to your network’s users from anywhere online.

There are two types of Remote Control offered in the Hub:

• Premium Remote Control (PRC) — Paid service available in single or unlimited concurrent sessions (depending on your choice during subscription purchase) of any length
• Basic Remote Control (BRC) — Free service of five 15-minute sessions per month

Remote Control can be used on both Windows and macOS devices, and can be activated at both multi-tenant/partner or site/customer level.

Requirements

The Business Agent will install the service. Therefore, the usual Business Agent requirements are needed, as well as the Remote Control specific requirements.

For macOS devices, screen recording and remote control permissions are also required.

Key Features

The key features of Remote Control in Business Hub are:

• Keyboard Matching: Matches the host’s keyboard layout and vice versa.
• Restart and Resume: Restarts the connection of the viewer to the device and resumes the connection.
• Pause Session: Pauses a current active connection to a device and resumes it later on.
• Multiple Monitors: Allows switching between multiple monitors that the device may have.
• Session Notes: Allows typing in notes during and after the session.
• Info: Provides vital information about the connected device, such as CPU, IP, memory, data drives, and more.
• Select Region: Displays only a specific part of the device’s desktop.
• Session Recording: Captures your session for follow-up or training purposes.
• Share My Screen: Shares your screen so the user can see the admin’s screen.
• Whiteboard: Allows drawing on the connected devices’ screen to adding shapes and text.
• Blank Screen: Blanks the connected device’s screen so the end user cannot see anything.
• Screen Capture: Allows taking an image snapshot of the connected device’s screen.
• Copy/Paste to a Remote Computer: Allows copying from one device and pasting to the other.
• Files: Allows transfering files to and from devices, along with pausing/resuming a file transfer.
• Chat: Allows communication with the user during the session.
• Quality: Allows changes to the viewer’s quality resolution.
• Tools: Offers quick commands like CTRL+ALT+DEL

Activating Remote Control

Activating Premium Remote Control requires purchasing a subscription from the Hub, while Basic Remote Control does not require a subscription to be activated. PRC and BRC are available at either multi-tenant/partner level or at site/customer level.